Frequently Asked Questions
Everything you need to know about bringing comfort and quality into your home.
What is the standard shipping timeframe for home decor items?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for kitchenware and textiles?
We offer a 30-day return window for all unused items in their original packaging. Please note that for safety reasons, used kitchenware cannot be returned.
Do you offer international shipping?
Currently, Cassandra's Kitchen ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products covered by a warranty?
Many of our premium cookware and appliance brands come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages.